LifeFone Review

LifeFone Medical Alert Systems

4/5

Since 1976, LifeFone is at the forefront of healthcare communications and has been providing personal emergency care to people across the U.S. The company uses the latest technological advancements and provides top-quality personal response services to offer complete peace of mind to you and your family.

You can now have 24-hour protection for less than $1 a day with LifeFone.

Lifefone Medical Alerts
Review

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Overview

LifeFone’s services offer its users access to compassionate and caring help 24x7x365 which ensures early intervention and enables seniors to remain in their homes independently. LifeFone’s innovative and caring solutions have made them one of the leading medical alert system providers in North America that have been recommended for more than 35 years by healthcare providers including hospitals, home healthcare providers, agencies on aging, geriatric care managers and social workers as a part of their general care program.

Lifefone
Medical Alerts

Just the press of a button will connect you to LifeFone’s trained, compassionate and caring US-based emergency care agents, who will ensure a quick response so that you get the safest and best treatment for a medical emergency, fall or any other problem.

LifeFone has been the business of providing medical alert solutions for over 35 years and has an A+ rating by the BBB (Better Business Bureau). The company has a US-based 24×7 call center that is owned, as well as operated by LifeFone. Its services are recognized by various organizations such as the National Stroke Association, National Council on Aging, National Institute of Senior Citizens and WebMD.

How Does LifeFone Works?

When you push the personal help button on your wristband, pendant or button that is wall mounted, a signal is sent to the in-home base unit, which is directed to LifeFone’s monitoring station. If you’re using the LifeFone On The Go, it includes a mobile device that is equipped with GPS and can locate your position in case you are in an emergency away from home. And, when you press the help button, the device contacts LifeFone’s monitoring station and also provides details about your location.

 

LifeFone also offers a fall detection service, which includes a pendant that can automatically call for assistance in case you suffer a fall. The Fall Detection Pendant is compatible with LifeFone’s base unit or mobile device, which will, in turn, connect you to the monitoring station. When you press your emergency button, the LifeFone Care Agent will get all your Emergency Care Instructions, who will all help for you and will stay in contact with you until help arrives and the emergency is resolved.

Depending on the situation and your personal preference, the LifeFone Care Agent dispatches your loved one or emergency service. According to your Emergency Care Instructions, your family, neighbors, friends and physician are notified.

Features of the LifeFone Medical Alert Services

LifeFone offers a lifeline to security and offers independence for both you and your family. LifeFone’s medical alert system enables you to preserve your lifestyle without compromising your safety. The service offers a personalized response plan with the fastest response times enabling you to get the best outcome in the case of a medical emergency. Some of the key features of LifeFone’s medical alert system are:

  • LifeFone’s Emergency Care Instructions allow you to customize the response according to your requirements. The LifeFone Care Agent helps you to design the proper plan according to your needs and your Emergency Care Instructions will change according to your instructions.
  • The LifeFone Help Button is small, lightweight and waterproof and can be worn as a wristband or necklace. The ‘Help’ button is very simple to use, is monitored 24×7 by the LifeFone Response Center and there are no batteries to change.
  • LifeFone’s system can move from one place to another easily, whether you are relocating for a short time or a longer period, a call to the emergency response center is sufficient to reactivate your medical alert system, wherever you are.
  • The 2-way voice base unit of the LifeFone medical alert system is high tech and with it you can activate the system anywhere at all in your home in a range of up to 1,300 ft. from the base unit.
  • The cellular option of the medical alert system works with LifeFone’s AT&T cell phone service plan and you do not require to have any phone service at home.
  • All LifeFone medical units come with a warranty and the LifeFone equipment will be replaced free of cost.

LifeFone guarantees the quality of its service and equipment. All the equipment is UL-certified, reliable and easy to install. The equipment offers a coverage range of up to 1,300 feet in any direction and the base unit has a 32-hour battery backup. The ‘Help’ button is 100% waterproof and with the Help button, you can answer your telephone.

LifeFone’s equipment comes with a lifetime warranty and if required, it is replaced free of cost. When the battery is low, LifeFone receives a signal and you will be notified to replace or resolve the issue, free of cost. You can have unlimited emergency contacts and LifeFone will follow your customized notification instructions in case of an emergency and you can update your contacts anytime online, by phone, email or mail.

LifeFone offers 2 mobile apps – Mobile Alert and Family Guard

  • Mobile Alert: If you do not want to carry or wear the emergency response device, then you can get assistance with the press of a button from your smartphone, be it an iPhone or Android. The Mobile Alert app is very intuitive and simple to use. Mobile Alert works everywhere across the country, wherever your smartphone works.
  • Family Guard: The Family Guard App offers all the features of Mobile Alert. It consists of a personal panic button which you can assign to your mobile phone or a member of your family and you can monitor the locations of up to 3 members of your family in real time. The device works as an app on your iPhone or Android smartphone.

At-Home Landline

LifeFone’s in-home medical alert system is designed to work with your landline and offer safety and independence in your home. The system has a signal range of up to 1,300 feet from the base unit and in case of a power outage, it offers a 32-hour battery backup. The base unit features a very sensitive microphone that is suitable for people who are hard of hearing. The base unit also allows you to answer your phone calls by pressing the pendant button. You can activate the 2-way speaker of the base unit and speak to your caller from even across the room.

The pendant for personal help has an excellent range for voice and signal communication. The battery for the base unit, pendant and wristband are monitored at LifeFone’s call center and the equipment is replaced free of cost when the battery life becomes low. You can add a fall detection pendant to the At-Home Landline system for an additional cost of $5 per month.

Features

  • High-tech 2-way voice base unit
  • 2-way speaker and ultra-sensitive microphone
  • Coverage Range: 1,300 feet
  • Battery Backup: 32 hours
  • Remote phone answering
  • Personalized Emergency Care Instructions
  • Emergency trouble indicator
  • Easy relocation
  • ‘Help’ Button
    • Waterproof
    • Can be worn as a wristband or pendant
    • No batteries to change
  • 24×7 assistance
  • Accessories: Additional medical alert buttons, wall-mounted HELP button, wall mount Master lockbox, LifeFone hanging lockbox, beaded lanyard and Protection Plan
  • 100% lifetime warranty

Pros

  • The Help button is small in size, lightweight and comfortable to wear.
  • Long-lasting battery backup.
  • The signal strength is quite strong.
  • Impressive range of up to 1,300 feet.

Cons

  • Speaker not loud enough.
  • Pendant range is not very good.

At-Home Cellular

The At-Home Cellular medical alert system is an in-home system which works even if you don’t have a landline. The system works using the AT&T cellular network provided by LifeFone and there is no need for you to subscribe for a mobile connection. Just like the At-Home Landline, this system also offers a signal range of around 1,300 feet from the base unit and a 32-hour battery backup in case of a power outage.

The base unit has a microphone suitable if you have a hearing problem. The help pendant has a good range for both signal and voice communication and LifeFone’s call center monitors the batteries of the base unit, pendant and wristband. You can add a fall detection pendant to the At-Home Cellular system at an additional cost of $5 per month.

 

Features

  • Uses AT&T’s cellular service
  • High-tech 2-way voice base unit
  • 2-way speaker and ultra-sensitive microphone
  • Coverage Range: 1,300 feet
  • Battery Backup: 32 hours
  • Remote phone answering
  • Personalized Emergency Care Instructions
  • Emergency trouble indicator
  • Easy relocation
  • Help Button
    • Waterproof
    • Can be worn as a wristband or pendant
    • No batteries to change
  • 24×7 assistance
  • Accessories: Additional medical alert buttons, wall-mounted HELP button, wall mount Master lockbox, LifeFone hanging lockbox, beaded lanyard and Protection Plan
  • 100% lifetime warranty
  • System is UL & FCC certified

Pros

  • Does not need a landline to work.
  • Affordable system.
  • Long battery backup.

Cons

  • The speaker isn’t as loud as it should be.
  • The range of the pendant isn’t the best.

At-Home and On-the-Go GPS

The At-Home & Mobile Emergency response Service works 24×7 when you are at home or anywhere in the US, as long as there is AT&T cellular network coverage in the area. The system consists of a base unit and a mobile emergency device, which is essentially like having two systems for the cost of one. You do not require a landline or a cell phone and both the units work on the AT&T network, which is covered by the LifeFone service. You can add a Fall detection pendant to the At-Home and On-the-Go GPS system at an additional cost of $10 per month.

Features

  • 2-way speaker and ultra-sensitive microphone
  • 24×7 assistance
  • Long-lasting battery
  • Illuminated display with date, time and ambient temperature
  • Personalized Emergency Care Instructions
  • Easy relocation
  • Coverage Range: 600 feet
  • Uses AT&T’s cellular service
  • Help Button
    • Waterproof
    • Can be worn as a wristband or pendant
    • No batteries to change
  • Accessories: Additional medical alert buttons, wall-mounted HELP button, wall mount Master lockbox, LifeFone hanging lockbox, beaded lanyard, leather carrying case, mobile device car charger, mobile device charging cradle and Protection Plan
  • 100% lifetime warranty

Pros

  • Does not need a landline to work.
  • Can be used both at home and outside.
  • Comes with a belt pouch for easy carrying.

Cons

  • Size of the mobile base is large.
  • Little bulky to wear.

At-Home and On-the-Go GPS (Voice-in-Necklace)

The 2-way voice pendant with GPS offers you protection at home, as well as anywhere you go in the country, as long as there is an AT&T or Verizon cellular service available in the area. The all-in-one medical alert solution has a 30-day battery life and all you need to do is wear the lightweight pendant. You can add a fall detection pendant to the Voice-in-Pendant at an additional cost of $5 per month.

Features

  • 2-way voice base unit
  • Weight: 7 oz.
  • Can be worn as a belt clip or necklace
  • Tracks location using GPS and WiFi technology
  • Battery Life: Up to 30 days
  • Personalized Emergency Care Instructions
  • Easy relocation
  • Uses the nationwide AT&T and Verizon cellular coverage
  • Device location finder
  • Help Button
    • Waterproof
    • Can be worn as a wristband or pendant
    • No batteries to change
  • Accessories: wall mount Master lockbox, LifeFone hanging lockbox and Protection Plan
  • 100% lifetime warranty

Pros

  • The unit is very lightweight and comfortable to wear.
  • The unit has a long-lasting battery that holds charge for up to 30 days.
  • 100% waterproof

Cons

  • If you choose the option with fall detection, then the battery life is reduced to 5 days.

LifeFone Complete Home Package

This offers all the features and benefits of a medical alert system plus it also offers 24×7 fire, carbon monoxide and smoke monitoring. At the press of a button, the medical alert system offers a quick and efficient response and you can get assistance 24x7x365.

Features

  • Personalized Emergency Care Instructions
  • Easy relocation
  • Smoke/ fire detection & protection
  • Gas/ CO poison detection & protection
  • ‘Help’ Button
    • Waterproof
    • Can be worn as a wristband or pendant
    • No batteries to change
  • 100% lifetime warranty

Pros

  • Has several features such as environmental monitoring, fire, smoke, CO and gas detection.
  • Complete home package.
  • No equipment cost 

Cons

  • No cons

Fall Detection Necklace

The Fall detection Necklace provides an additional level of protection. In case of a fall, you can press the emergency button and even if you’re unable to do so, the Fall Detection Necklace will automatically detect your fall and an alarm will be sent to the Response Center. The necklace works even if you’re unconscious or asleep.

Features

  • Waterproof
  • Range
    • At-Home Landline & At-Home Cellular Systems: Up to 1300 feet from the base unit
    • At-Home and On-the-Go GPS System: Up to 600 feet from the base unit & up to 350 feet from the mobile unit
    • At-Home and On-the-Go GPS (Voice-In-Necklace): Works on the AT&T network anywhere in the US
  •  

Pros

  • Detects a fall automatically and calls for help.
  • Can be added to all the LifeFone medical alert systems.

Cons

  • Available at an extra per month.

RATINGS

Seniors Bulletin - Rating Logo

Seniors Bulletin Rating

4.0 Stars
4/5

Costs

LifeFone offers packages for monthly, quarterly and annual payments for all its products and the details are below:

At-Home Landline

Monthly

  • $29.95 per month

Quarterly

  • $27.95 per month
  • $83.85 per quarter
  • (4th month free + free shipping)

Annual

  • $22.87 per month
  • $274.45 per year
  • (12th month free + free shipping + free lockbox)
  • Starts at $29.95 per month

At-Home Cellular

Monthly

  • $34.95 per month

Quarterly

  • $32.95 per month
  • $98.95 per quarter
  • (4th month free + free shipping)

Annual

  • $28.37 per month
  • $340.45 per year
  • (12th month free + free shipping + free lockbox)

In the At-Home Landline & Cellular packages, you can choose between a necklace, wristband and necklace with fall detection (at $5 per month).

  • Starts at $34.95 per month

At-Home & On-the-Go GPS

Monthly

  • $39.95 per month

Quarterly

  • $39.95 per month
  • $119.85 per quarter
  • (4th month free + free shipping)

Annual

  • $33.87 per month
  • $406.45 per year
  • (12th month free + free shipping + free lockbox)

In the At-Home Landline and Cellular packages, you can choose between a necklace, wristband (black or white) and necklace with fall detection (at $10 per month).

  • Starts at $34.95 per month

At-Home & On-the-Go GPS (Voice-In-Necklace)

Monthly

  • $43.95 per month

Quarterly

  • $41.95 per month
  • $125.85 per quarter
  • (4th month free + free shipping)

Annual

  • $36.62 per month
  • $439.45 per year
  • (12th month free + free shipping + free lockbox)

The package includes the Necklace with fall detection (at $5 per month) and is not available with a belt clip.

All packages include 24×7 emergency monitoring, free activation, no installation fees, no upfront-fees, personalized emergency response plan, price lock guarantee and 30-day money-back guarantee, no time commitment (cancel any time), 1-month free service for every newly referred member and 2nd person protection free of cost.

  • Starts at $43.95 per month

Summary

Overall, LifeFone has a well-designed medical alert system with easy to use devices that are suitable for various lifestyles. LifeFone’s products and services are straightforward and although the cost for their services is quite reasonable, you will have to pay extra for the add-on services. LifeFone is dedicated to helping seniors living independently in the event of an emergency and improving their day-to-day lives. You can choose from the various options of in-home and mobile medical alert products and get a suitable blend of equipment and add-on features to get the ideal monitoring plan for your requirements.

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