Philips Lifeline Review

Best Medical Alert System Companies


  • Since 1974, LifeCall is an American company with a long history of providing excellent monitoring services and efficient emergency alert systems to health care facilities catering to the elderly and individuals for use both indoors and on the go all over the United States.


ADT Health
  • ADT Health is among the leading service provider of Mobile-Personal Emergency Response Systems (MPERS) technology in the U.S. ADT Medical Alerts provides efficient and reliable Medical Alarm System Monitoring that provides help quickly and efficiently when you need it.


  • MobileHelp offers its users high-quality and affordable medical alert solutions for your protection that gives you complete peace of mind while you’re at home or away.

Philips Lifeline Review​

Today, medical alert systems have become indispensable for elders with health problems and seniors living alone. It is an easy and quick way to get help in the case of an emergency, be it a medical problem, a fire, a fall or any situation that needs an immediate response. Medical alert systems have a help button when pressed calls an emergency response center and help is dispatched immediately.

Philips Lifeline offers medical alert systems that allow you to maintain your lifestyle and have access to help 24×7. The medical alert products of Philips Lifeline are solutions that you can depend on.


Philips Lifeline is the first medical alert system and is the industry leader since 1974 with over 40 years of experience in this field. Philips Lifeline is a personal medical response service that is very easy to use and allows you to call for help at any time of the night or day. All you need to do is press the Personal Help Button on your pendant or wristband and our trained Personal Response Associate will make sure that you receive help quickly.

Philips Lifeline Medical Alerts

This is why Philips Lifeline is the No. 1 medical alert service and the most important thing Philips Lifeline guarantees to offer its users is peace of mind. Philip Lifeline offers dependable service, which is why it is trusted by hospitals, doctors and caregivers. Philips Lifeline helps senior citizens live alone and safely at home or lead active lives on the go with their one-touch medical alert systems.

Lifeline Systems was founded by the noted gerontologist and psychologist, Dr. Andrew Dibner in 1974. The product was mainly sold as part of community service via healthcare facilities and hospitals. As Lifeline Systems grew and medical alert technology advanced, the company started selling the services to individuals and healthcare professionals directly.

Lifeline Systems was acquired by Philips, the health and well-being conglomerate, in 2006 and its name was changed to Philips Lifeline and the company began adding more products to its already wide range of home-based healthcare solutions. Today, Philips Lifeline has 6 points of mobile communication and it has the largest number of subscribers of more than 7 million people who use the service and it is the No. 1 provider of medical alert services in North America.

Philips Lifeline has its headquarters in Toronto, Ontario in Canada and it has 2 state-of-the-art Response Centers in Montreal and Toronto, which provide a call response 24×7 in both English, as well as French.


GoSafe is the mobile (GPS-based) medical alert system, which gives you complete freedom to go wherever and whenever you want, whether you’re going on a vacation or simply walking in your yard. Now, with the GoSafe range of medical alert systems, you can be sure that you will have access to help round the clock inside or outside your home.

The GoSafe medical alert system combines locating technologies like Wi-Fi, GPS, etc. with the AutoAlert Fall Detection technology to offer you the complete confidence to lead an independent life and if you have a medical emergency or experience a fall, help will be at hand 24×7. The GoSafe system is very easy to use and offers 2-way communication from the pendant directly, even if you’re unable to call for help, the pendant will do it for you. It can call multiple contacts and has 24×7 access to the response center associates.

You must wear the GoSafe Help Button around your neck everywhere you go and if the button detects a fall — if you press the Help Button or even if you don’t — and call for help, a Lifeline Response Associate assesses your profile as well as your situation quickly and depending on your needs, the Associate will call a family member, neighbor or emergency service.

And, just as you can get help quickly in the case of an emergency, Philips Lifeline also monitors its equipment. The device self-checks itself and then alerts the Response Center in the case of low battery or power failure.


  • Automatic Fall Detection Technology
  • 2-way communication
  • 6 location technologies
  • 24×7 access to Response Centers
  • Uninterrupted support
  • Waterproof button
  • Lightweight
  • Long battery life
  • Audio Beacon
  • Intelligent Breadcrumbs
  • Wi-Fi + GPS location technology


  • Works very seamlessly
  • Easy to set up and use
  • GPS detects the user’s location accurately
  • Quick response time


  • The pendant is quite heavy to be worn around the neck and invariably ends up in the user’s pocket
  • The device is very sensitive and it goes off, especially when you’re sleeping
Philips Lifeline GoSafe

HomeSafe Standard

The HomeSafe Standard is a medical alert system designed to offer you complete peace of mind in and around your home knowing that help is at hand round the clock at a press of a button. Just pressing the Lifeline help button gets you connected to the Response Center that will assist you quickly and efficiently. The HomeSafe Standard medical alert system consists of a Communicator, Help Button and round-the-clock access to the Response Center Associates.

The help button can be worn as a bracelet on your wrist or as a pendant. The other main component in the HomeSafe Standard system is the in-home Communicator. This is the home base of the medical alert system and when you press the help button, the 2-way speaker Communicator dials the Lifeline Response Center and connects you with the Response Center Associates.

And, depending on the level of help you require, the associate will call a neighbor, family member or emergency services. The HomeSafe Standard medical alert system is an excellent and affordable way by which you can maintain complete independence.


  • Coverage in and around your home
  • 2-way communication
  • Uninterrupted support
  • 24×7 access to the Lifeline Response Center
  • No need to buy equipment
  • Professional home installation
  • A waterproof, lightweight and long-lasting help button
  • Self-testing in-home Communicator with hi-fidelity speakers and microphone, 30 hours battery life and no landline required
  • No long-term contracts


  • Hi-tech system
  • Easy to use
  • Prompt and efficient service
  • The Response Center Associates are professional, knowledgeable and caring


  • The system is too bulky with too many wires.
  • The help button is too recessed and can be difficult to push, especially with arthritic fingers.
Lifeline GoSafe2

HomeSafe with AutoAlert

With HomeSafe with AutoAlert, you can now have complete peace of mind knowing that your emergency button will call for help, even if you’re unable to. HomeSafe offers the advantages of a traditional medical alert system, which has the enhanced AutoAlert, Lifeline’s highly tested fall detection technology.

Lifeline’s AutoAlert feature detects true falls automatically and gets help quickly. The AutoAlert system has been tested and has a low rate of false alarms. HomeSafe with AutoAlert ensures that if you suffer a fall and are unable to press the emergency button for help, a call for help will be sent to the Lifeline Response Center and help can be dispatched quickly.

It provides access to help round-the-clock, even if you are immobilized, unconscious or disoriented and are unable to call for help. The HomeSafe with AutoAlert is especially beneficial for seniors who want to live on their own.


  • Can be landline based or cellular based
  • AutoAlert Fall Detection technology
  • In-home communicator
  • 2-way voice communication
  • Long-lasting battery
  • Wide operation range
  • Water resistant
  • 24×7 Response Centers
  • Personalized response plan
  • Flexible and affordable service


  • A great product offers security and peace of mind
  • Affordable
  • Prompt and efficient service


  • The unit does not have Wi-Fi capability
  • Wristband wears out quickly
lifeline homesafe standard

Lifeline with Wandering

Lifeline with Wandering is the latest addition to the Philips Lifeline mobile medical alert product range. The service allows you to keep track of the location of your loved one when they leave home. And, you will receive updates and notifications about their whereabouts, which you can access on your smartphone anytime at all.

This personal response service has all the features and functions such as advanced multiple location technologies, 2-way voice communication with the Response Center and AutoAlert fall detection, all in a lightweight and comfortable pendant that is very easy to wear. Lifeline with Wandering provides quick access to help wherever and whenever you require it.

The Lifeline with Wandering pendant is very lightweight and must be worn at all times, 24×7. Every time your loved one leaves home; you will receive a text message and you can use the link on the online map and track their general location. When your loved one returns home, you will again receive a text message notifying you about the same. If your loved one requires help, whether they push the button or the device detects a fall, Lifeline’s Response Center will contact you, family members, friends or emergency services as required.


  • Mapping tool
  • 24×7 Response Center
  • AutoAlert fall detection
  • 6 locating technologies
  • Long-lasting battery (up to 30 hours)
  • Low battery alert
  • 100% waterproof
  • No long-term contract


  • A well-designed device that is very easy to use
  • Prompt and polite customer service
  • 6 location technologies help to locate the user accurately and quickly


  • The device is quite bulky
  • The rubber-coated cord gets frayed and breaks easily
Lifeline homesafe with autoalert



With Landline Connection

  • Cost: $54.95 per month
  • One-Time Device Fee: $149

With Cellular Connection

  • Cost: $69.95 per month
  • One-Time Device Fee: $149

Includes a GoSafe mobile button, in-home communicator, charger and manual.

  • Monthly: $54.95 per month

HomeSafe Standard

With Landline Connection

  • Cost: $29.95 per month
  • One-Time Activation Fee: $50

With Cellular Connection

  • Cost: $43.95 per month
  • One-Time Activation Fee: $50

Includes an in-home communicator, wristband or pendant and instruction manual.

  • Monthly: $29.95 per month

HomeSafe with AutoAlert

With Landline Connection

  • Cost: $44.95 per month
  • One-Time Activation Fee: $50

With Cellular Connection

  • Cost: $58.95 per month
  • One-Time Activation Fee: $50

Includes an in-home communicator, AutoAlert pendant and instruction manual.

  • Monthly: $44.95 per month

Lifeline with Wandering

The cost of this product is not available on the Lifeline website and for more details and pricing of the product, you can contact a company representative.

The monthly fee includes rental of the equipment and 24-hour monitoring. To any plan you choose, you can add a lockbox and a voice extension console for a one-time fee. All the plans for all products in the Philips Lifeline medical alert range do not have any hidden cellular fees or taxes. There is no fee for enrolment or fee for canceling the service. The is also no surprise overage charges. You do not have to enter a long-term contract and you can cancel the subscription to the service at any time.


Philips Lifeline is a pioneer in the medical alert system in the U.S. and it offers top-notch medical alert solutions. Several years of experience along with state-of-the-art products and excellent customer service makes Lifeline the No. 1 provider of medical alert systems. However, the super-reliable services of Philips Lifeline do not come cheap.

Compared to other competitors in the market, the cost of subscription for Philips Lifeline’s products is steeper. For example, if you opt for the AutoAlert, automatic fall detection, this drives up the monthly cost of the medical alert system by 50%. Also, the company charges an activation fees, not charged by most of the other companies.

Lifeline’s medical alert systems offer a wide variety of features and functions. However, where Philips Lifeline stands out is that it offers practical, as well as attractive hardware, that is quite simple to install and use. And, apart from the medical alert products, Lifeline also offers the unique automated medication dispensing machine, which is not offered by any other medical alert company.

So, overall, the premium equipment offered by Philips Lifeline and its professional and reliable service makes this a great choice of a medical alert system. The reputation of the brand, history and vast experience of the company speaks for itself. And, if the cost of the service is not an issue, then according to us, Philips Lifeline is among the best medical alert systems that you can entrust the safety of your loved ones with complete peace of mind.

Seniors Bulletin Medical Alert Systems - Philips Lifeline Review

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