Medical Care Alert Review

Medical Care Alert Medical Alert Systems

4.8/5

Imagine being so confident in your company’s product that you yourself use it on a regular basis—well, that’s Medical Care Alert for you! This Michigan-based company, owned by Medical Response Technologies, flagged off its race to the top of the medical alarm ladder in 2008 and hasn’t looked back since!

Medical Care Alert
Medical Alert system Review

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overview

With two monitoring centers in California and New York, Medical Care Alert is quickly becoming one of the go-to medical alarm companies for its well-trained, qualified staff and responders, quality service and even better quality of products that cater to the needs of the elderly. The company has a Better-Business-Bureau A+ rating, having come a long way since its initial days selling do-it-yourself home security systems.

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medical care alert

One of the biggest selling points of the business is that it is family owned; you’d be hard pressed to find the care, attention to detail and accountability that the company offers.

What Medical Care Alert’s systems offer to users is 24×7 emergency monitor systems for your house that lets you always be aware of the seniors in the house. The system brings in a sense of safety and security for both the wearer and their family members, ensuring that immediate action can be taken in case of mishaps. It also gives seniors the comfort of knowing that they are not alone in such cases.

Medical Care Alert Service Areas

The company offers several packages, designed for your home, yard and even while traveling/on the go. Their service includes price guarantees as well as in-home, risk-free trials for 2 weeks. In case of any emergency, the Medical Care Alert system automatically sends a text message to family members or friends to alert them; users are also provided with a free Medical Care Alert lock box that you can lock and unlock with a four-digit passcode. These are super handy if you need to store a key; you can give EMS the code during emergencies, negating the need for breaking down doors for entry!

Medical Care Alert’s monitoring centers are always staffed, 24×7, by operators who are all EMT/EMD-certified and trained in caring for the elderly. Additionally, they’re multilingual, notifying emergency contacts over both text and phone call when emergencies occur.

 

Why Pick Medical Care Alert

There are a ton of pros to picking Medical Care Alert, such as:

  • Free equipment; you only pay for the monitoring
  • No long-term commitment
  • Available in both landline and cellular options
  • No hidden costs such as activation, cancellation, setup or installation
  • Price-lock guarantee (lifetime)
  • Waterproof buttons
  • 1000-foot range functionality
  • 24/7 active monitoring centers with certified operators

There are several reasons for customers to opt for Medical Care Alert’s systems, free lifetime replacement warranty on wear and tear, services and lifetime battery replacements being some of them. Additionally, if you should want to return your system, you’ll receive a refund for the same!

That apart, the alert systems come with AT&T wireless coverage that’s available in 50 states; this negates the need to have your cellphone with you at all times for the device to function. Location pinpointing is accurate, a result of using multiple means such as Wi-Fi, cellular signals and GPS to locate you. The automatic fall detection technology is another huge selling point, adding to the security and comfort the system already brings.

Last but not the least, it’s easy to use and comes with great customer service, a priceless aspect that further adds to your feeling of safety and being cared for. The staff is qualified, efficient and helpful; they know what they’re doing and can get you help in the quickest possible way.

All Medical Care Alert’s monitoring systems keep track of your house’s location, the medical conditions of the wearer and any medication that they may currently be on. This provides information to the EMS personnel, helping them identify which treatments to use with better accuracy. In the case of mishaps, the emergency operator at Medical Care Alert’s monitoring centers will reach out to family members/guardians through a phone call or text. These parties even have the option of replying to the monitoring center to let them know that they’ve been notified and are on their way; they can even call for additional help through this.

Medical Care Alert offers 5 monitoring systems catering to different purposes and distances. The wireless models are compatible with the AT&T network; the service’s cost is included in the price you pay for the subscription. The wireless and landline models come with a base unit that you install in your house; this unit has a two-way speaker. You also get an emergency button pendant or wristband, both watertight; hence, they can be safely worn while showering, too.

The company also offers GPS-enabled systems; these come with small mobile devices and a two-way voice pendant. The mobile device has an emergency button whereas the pendant can be used to answer phone calls as well.

Here, we take a look at the products as well as their pros and cons:

Home System (Landline)

The ‘Home’ package, designed only for use within the house, is a landline-based model consisting of a base unit with a two-way speaker and a pendant/wristband with shower-safe buttons that never require charging. The two-way speakerphone is designed for the whole house; a fall-detection pendant and cellular system are optional. The system can just be plugged into the modem or landline phone jack.

Pros

  • Is a great option for those who rarely leave the house
  • The two-way speakerphone is designed to cater to the whole house
  • The annual subscription comes with a month free
  • The base unit microphone and speaker are extremely powerful
  • Comes with volume control
  • Shower-safe buttons don’t require charging

Cons

  • Is restricted in its range of functioning, as it only works within the house; using it in your own yard requires another system
  • The requirement of landlines means additional installation efforts and possibly, costs
Medical Care Alert - Home System

Features

  • Come with a landline base unit
  • Shower-safe buttons available in pendant and wristband style
  • Two-way whole-house speakerphone
  • Can be plugged into the phone jack of the landline or the modem
  • Can add an optional fall detection pendant (at extra cost)

Home Cellular System

The ‘Home Cellular System’ offers the same as the landline package mentioned before except for the fact that it runs on a cellular network and uses cell signals to communicate. This system doesn’t require a landline.

Pros

  • Can still call for help during power outages
  • No hidden fees of any kind
  • Is more flexible than the landline option
  • Costs the same as the landline option but offers more range and freedom of monitoring/contacting
  • Decent battery back up

Cons

  • As it is dependent on a cellular network, may not work in case of a signal outage
  • As it is dependent on a battery, it may cease to function properly in case of battery issues such as loose connections, battery drainage, etc.
  • Has to be regularly charged; this is an additional thing to bear in mind
Medical Care Alert - Home System

Features

  • Runs on cellular signals and network (AT&T LTE)
  • Doesn’t require a landline
  • Includes shower-safe buttons (as wristband or pendant)
  • Comes with a 72-hour battery backup
  • Can add an optional fall detection pendant
  •  

Home and Yard

With the ‘Home and Yard’ package designed for use and around the house, users receive a 2-way voice pendant that they can speak directly into and a shower-safe 600-foot-range pendant; the system is easy to set up and connects to the phone line and power within minutes.

Pros

  • The price lock makes it an economical option
  • Easy to set up
  • No activation fees
  • Can easily connect to the phone line and power; doesn’t require additional equipment
  • No price commitment; you can unsubscribe any time

Cons

  • The shower-safe button isn’t 100% effective; users may have to press the button, in some cases, to send out the signal

Features

  • Shower-safe pendant with a 600-foot range capacity (or 5 acres)
  • You can speak directly into the 2-way voice pendant

Home and Away Ultra System (Cellular, GPS, Wi-Fi)

Perfect for those constantly on the move or traveling, the ‘Home and Away Ultra’ package comes with the shower-safe pendant, 3-day battery life, GPS location services, wireless cellular and the “RemoteCare 24/7” smartphone app free of cost.

Pros

  • Uses GPS, cell signals and wi-fi to accurately and quickly locate the wearer
  • Extremely efficient and quick
  • You can also locate the mobile device itself online; this makes it easy to track if you lose or misplace it
  • Long battery life
  • Free app for easy monitoring

Cons

  • Since it’s battery-powered, there are chances of facing issues with the battery

Features

  • AT&T cellular network compatibility
  • GPS location service
  • Shower-safe pendant
  • You can add optional fall detection
  • “Bedtime Buddy” button is available

Add-On—Fall-Detection Pendant

The fall-detection pendant is a shower-safe medical alert system that can automatically detect falls (though it is recommended that seniors push the button as well to be 100% secure). This pendant provides an additional blanket of security, automatically detecting when users lose their balance and find themselves on the ground.  

Pros

  • An additional layer of security
  • Super quick detection of falls and reporting to the monitoring centers
  • Lightweight
  • Soft yet sturdy
  • Long battery life
  • Stylish and modern

Cons

  • The system isn’t foolproof; it is recommended that the wearer push the button to be 100% certain.

Features

  • Comes with a pendant featuring two-way communication
  • Sensor to analyze movement and detect any falls
  • Automatic calls placed to the Medical Care Alert operators in less than 45 seconds
  • Weighs less than 2 ounces
  • Water resistant
  • Available as a pendant or belt clip

RATINGS

Seniors Bulletin - Rating Logo

Seniors Bulletin Rating

4.8 Stars
4.8/5

Costs

Medical Care Alert offers 3 packages to customers (Home, Home and Yard and Home and Away Ultra) as well as 3 subscription options (semi-annual, annual and quarterly):

Home System (Landline)

The ‘Home’ package, designed only for use within the house. With the annual payment option, you also get the EMS lockbox and one month free (you pay for only 11 months).

  • $29.95 per month semi-annually
  • $27.45 per month annually
  • $29.95 per month quarterly

Home Cellular System

You can also opt for the Home Cellular System that connects to any 3G or 4G wireless network.

  • $34.95 per month semi-annually
  • $32.04 per month semi-annually
  • $34.95 per month quarterly

Home and Yard System (Cellular)

With the ‘Home and Yard’ package designed for use and around the house.

  • $34.95 per month semi-annually
  • $32.04 per month annually
  • $34.95 per month quarterly

Home and Away Ultra System (Cellular, GPS and Wi-Fi)

With the ‘Home and Yard Ultra System’ package designed for use and around the house but can connect to your cell, it has GPS and can connect to WiFi for an Ultra smart system.

With all the packages, shipping and activation are free; you can also cancel your subscription at any time that you wish to.

  • $39.95 per month semi-annually
  • $32.04 per month annually
  • $39.95 per month quarterly

Add-On—Fall-Detection Pendant

This pendant provides an additional blanket of security and can be added on at just $10 per month with any Home or Home and Away plan.

Extended Protection Plans

Medical Care Alert also offers extended protection plans that you can for on a monthly, quarterly, annual or semi-annual basis. The plans range from an additional $5 a month to $15 per quarter to $30 semi-annually to $60 annually and provide varying degrees of protection and replacement of equipment (however, the only difference between what the monthly plan provides and the quarterly plan provides is the billing frequency; all other features remain the same).

Summary

Though it comes with many pros, no gear is created perfectly and the same is true with the Medical Care Alert system. The options available are highly limited; additionally, the operators are multilingual, but this is limited to only English and Spanish.

That apart, the company and its gear are great picks for the tons of pros they come with; these, any day, outweigh the few, minor cons that are present. All-in-all, Medical Care Alert is a great company that you can safely trust to keep your loved ones healthy and safe; you can safely entrust loved ones’ into the caring hands of the company and its emergency monitor systems!

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