MobileHelp Review

MobileHelp Medical Alert Systems

4.9/5

According to the CDC, around 1/3rd of seniors of 65 years and over suffer a fall every year and over 45% of the falls occur outside the home. This is where a medical alert system becomes extremely important to ensure that help is at hand when you need it the most in the event of a medical emergency, a fall or some other emergency. In this article, we will give you a complete lowdown on MobileHelp, one of the leading service providers of medical alert systems in the US.

MobileHelp is America’s premier mobile medical alert system that is ranked No.1 on many consumer advocacy sites.

MobileHelp
Medical Alert System Review

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overview

MobileHelp is among the leading service provider of Mobile-Personal Emergency Response Systems (MPERS) technology in the U.S. MobileHelp is based in Boca Raton, Florida and provides its services in all the states of America. MobileHelp has a range of products for the medical market such as:

Classic Help: This is the traditional medical alert system.

  • Solo: This is an innovative medical alert solution for users who don’t have a landline at home.
  • Duo: The fully integrated medical alert solution that uses GPS/GSM technology.

MobileHelp
Medical Alerts

All the MPERS devices of MobileHelp make use of GPS technology and wireless voice & data services to offer real-time monitoring and tracking the location of the user so that personal emergency assistance is expedited quickly and efficiently. MobileHelp also offers the innovative online tracking and event notification system, MobileHelp Connect for caregivers and families.

MobileHelp offers its users high-quality and affordable medical alert solutions for your protection that gives you complete peace of mind while you’re at home or away.

MobileHelp Classic

MobileHelp Classic is an in-home medical alert system that safeguards you in your home even if you don’t have a landline telephone. The medical alert system allows you to connect with the round-the-clock emergency response in the event of any emergency. The system is very easy to install and can be set up in a few seconds. The system makes use of the cellular network, so you don’t have to worry if your telephone line is down.

MobileHelp Classic has a few nice features such as medicine reminders, status LCD, MobileHelp Connect, a 2<sup>nd</sup> help button and many online tools for caregivers and family members that allow them to keep track of your location, day-to-day activities, medical alerts, etc. The in-home base station has big, illuminated buttons and the LCD panel shows the date, time and power level of the inbuilt battery.

The base unit also offers 2-way communication with the emergency response center. All the features of the MobileHelp Classic, its service and its competitive pricing make it an excellent medical alert system.

Pros

  • Quick response time
  • Waterproof device
  • Affordable
  • Cellular option (by default)
  • Easy to install

Cons

  • The range of the pendant is limited
  • Does not have a landline option

Features

  • 2-way communication in your home
  • 1 Help Button
  • US-based 24×7 emergency monitoring
  • Free shipping
  • No activation fee
  • No long-term contracts
  • Includes equipment free of cost when subscribing to the service plan

MobileHelp Wired Home

The MobileHelp Home Wired system is the perfect medical alert system for homes that do not have reliable cellular service. The system has a 1,300 sq. ft. coverage, which ensures that you are safe and secure in your home and around it. In the event of any emergency, you can get help by just pressing the help button on either the in-home base station or on your wearable device and you can communicate with an emergency operator round the clock, all the days of the year.

Pros

  • Good coverage range
  • Does not need a cellular network
  • You get a wearable device also

Cons

  • Will not work if your landline is down
  • Will not work if you’re away from home

Features

  • Coverage Range: 1,300 sq. ft.
  • Connects to your landline phone (no cellular network needed)
  • 2-way communication via an in-built speaker
  • Wearable help button (lanyard or wristband)
  • US-based round-the-clock emergency monitoring
  • Free lockbox
  • Free shipping
  • No activation fee
  • No long-term contracts
  • Includes equipment free of cost when subscribing to the service plan

MobileHelp Duo

The MobileHelp Duo is a very versatile medical help system that offers the greatest flexibility of connecting you with emergency assistance whether you are at home or on the move, with just a press of a button. The MobileHelp Duo is a comprehensive medical alert system, that offers a convenient combination of both an in-home base station, as well as a mobile help button and the system is ideal for a user with an active lifestyle.

You can also add an automatic MobileHelp Fall Button (fall detection at $10 per month) to your existing system that provides additional protection by sending an alarm automatically in case you suffer a fall and are unable to press the button to call for help. The MobileHelp Duo makes use of the nationwide cellular network and the patented GPS technology to locate you wherever you are.

Now, with MobileHelp Duo, you can enjoy the freedom of traveling anywhere and following an active lifestyle with the peace of mind knowing that you can get help whenever and wherever you need it.

Pros

  • Comes with a home base and a mobile, so you can get help inside your home or when you’re outside
  • 2-way communication
  • Quick response time
  • Easy to install and use

Cons

  • Not waterproof
  • The system is pricey

Features

  • Works both inside and outside your home
  • 2-way communication in your home
  • 1 Help button
  • Free lockbox
  • No landline needed
  • AT&T coverage
  • Does not require a cellular contract
  • US-based round-the-clock emergency monitoring
  • Free shipping
  • No activation fee
  • No long-term contracts
  • Includes equipment free of cost when subscribing to the service plan

Mobile Duo

If you want 2 mobile alert devices, for your spouse and you or your roommate and yourself, if you share your address with the other person, then Mobile Duo can offer protection for both persons. Mobile Duo is the only GPS medical alert system in the industry, where you get 2 devices for the price of one. Mobile Duo is the only bundled GPS system that offers the option for multiple users to enjoy their lives with complete peace of mind, both at home and on the move. Along with the bundle, you also have the option of adding the MobileHelp Fall Button for an extra charge of $10 per month.

Pros

  • You get double the protection for the price of one
  • Supports multi-users
  • Can be used in-home or even when you’re outside
  • Works on a cellular network and does not need a landline phone

Cons

  • Both users must share the same address

Features

  • For at-home use or on the move
  • 2 Help buttons
  • 2-way communication in your home
  • Water-repellent technology
  • Free lockbox
  • Patented GPS technology
  • No landline needed
  • AT&T coverage included
  • Does not require a cellular contract
  • US-based round-the-clock emergency monitoring
  • Free shipping
  • No activation fee
  • No long-term contracts
  • Includes equipment free of cost when subscribing to the service plan

MobileHelp Smart

MobileHelp Smart is a discreet smartwatch with a discreet wearable medical alert device that allows you to get assistance at the press of a button. MobileHelp Smart is very easy to set up and the standalone medical alert system is encased discreetly in a smartwatch that is loaded with useful features. The watch has an in-built speaker and microphone, vital sign sensors, activity tracker and health-focused apps. With the MobileHelp Smart medical alert watch, you can now have a device that is custom made for your safety. The smartwatch allows you to exercise, travel and do a lot more with confidence knowing that the on-the-go help button is practically invisible. The device makes use of GPS location tracking and 4G cellular networks to track your location accurately and the 2-way communicator enables you to speak with the emergency operators directly so that you can get assistance quickly. MobileHelp Smart has a long-lasting battery that will last for around 2 days on a full charge. The smartwatch has an in-built Samsung Health App which helps to monitor your activity and follow a healthy and active lifestyle. You can also check your local weather forecast, thanks to the in-built weather app. So, if you’re looking for a smart, discreet, yet stylish medical alert system, then surely MobileHelp Smart is a great choice.

Pros

  • The build of the watch is rugged
  • Samsung Health App offers healthy, activity and heart monitoring
  • Quick response time

Cons

  • Quite pricey
  • Does not have fall detection

Features

  • 2-way communication
  • 4G cellular + GPS location tracking
  • Battery Life: 2 days
  • Inbuilt Samsung Health App (activity and heart monitor)
  • Inbuilt weather app
  • US-based round-the-clock emergency monitoring

MobileHelp Solo

MobileHelp Solo is a lightweight in-home and outside mobile alert system, which safeguards you when you’re at home and also when you are outside when you do not have a landline telephone. The device is backed by GPS location technology, which allows you to get help quickly with just a press of a button. MobileHelp Solo is a comprehensive medical alert solution that offers you the convenience of a mobile device, as well as a mobile help button and for $10 per month, you can also add a MobileHelp Fall Button.

Pros

  • Designed for use anywhere and no matter where you are, you can access emergency help.
  • Lightweight device.
  • Allows people to track you no matter where you are.

Cons

  • Not waterproof, which limits the usability of the device.
  • Larger than other medical alert wearables and more awkward to wear around the neck.

Features

  • For at-home use or on the move
  • 1 Help button
  • 2-way communication in your home
  • Free lockbox
  • AT&T coverage included
  • US-based round-the-clock emergency monitoring
  • Free shipping
  • No activation fee
  • No long-term contracts
  • Includes equipment free of cost when subscribing to the service plan

RATINGS

Seniors Bulletin - Rating Logo

Seniors Bulletin Rating

4.9 Stars
4.9/5

Costs

Below is the detailed cost for the various MobileHelp medical alert products:

MobileHelp Classic

  • Monthly: $19.95/ month
  • Quarterly: $98.85/ 3 months
  • Semi-Annual: $179.70/ 6 months
  • Annual: $359.40/ year

There is a 1-time fee of $49.95 to subscribe to the Classic plan. The fee is waived if you pay annually.

  • Starts at $19.95 per month

MobileHelp Wired Home

  • Monthly: $24.95/ month
  • Quarterly: $74.85/ 3 months
  • Semi-Annual: $137.70/ 6 months
  • Annual: $275.40/ year
  • Starts at $24.95 per month

MobileHelp Duo

  • Monthly: $41.95/ month
  • Quarterly: $119.85/ 3 months
  • Semi-Annual: $221.70/ 6 months
  • Annual: $443.40/ year
  • Starts at $41.95 per month

Mobile Duo

  • Monthly: $44.95/ month
  • Quarterly: $128.85/ 3 months
  • Semi-Annual: $239.70/ 6 months
  • Annual: $479.40/ year
  • Starts at $44.95 per month

MobileHelp Smart

  • Plan Cost: $349.95
  • Starts at $349.95

MobileHelp Solo

  • Monthly: $37.95/ month
  • Quarterly: $104.85/ 3 months
  • Semi-Annual: $197.70/ 6 months
  • Annual: $395.40/ year
  • Starts at $37.95 per month

MobileHelp offers a risk-free 30-day trial period on all its plans. There is no activation fee on all the plans and there are no long-term contracts. And, you can cancel your subscription at any time. You do not need to purchase any equipment and shipping is free. However, when you cancel the MobileHelp subscription, you must return the equipment. You get a lockbox free with all the plans and you can add a MobileHelp Fall Button (automatic fall detection button), for $10 per month.

Summary

MobileHelp is one of the top leading companies providing MPERS (Mobile Personal Emergency Response System) services in the US and for over 10 years, the company has designed its business to develop innovative products that can help to keep the loved senior members of your family safe, both when they are at home and outside it.

MobileHelp offers a wide range of products, landline, cellular and mobile devices that offer complete peace of mind to the users, as well as their caregivers, family and friends. MobileHelp also has the MobileHelp Connect, their online portal, which allows caregivers and families to keep track of their loved one’s whereabouts and activities, knowing that they are safe and secure. Overall, MobileHelp has a proven track record for being dependable, effective and offering high-quality services.

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