Rescue Alert Review

Rescue Alert Medical Alerts

3.9/5

Today, medical alert systems have become indispensable for elders with health problems and seniors living alone. It is an easy and quick way to get help in the case of an emergency, be it a medical problem, a fire, a fall or any situation that needs an immediate response. Medical alert systems have a help button when pressed calls an emergency response center and help is dispatched immediately.

The most basic medical alert systems make use of a landline phone and have a base unit along with a help button, which you can wear as a pendant around your neck or on your wrist. However, you also have GPS-based or cellular-based medical alert devices for when you’re on the move. You also have devices which send an alarm automatically when they detect a fall. And, then there are systems which provide reminders for you to take your medication. In this article, we will take a close look at Rescue Alert and the medical alert solutions provided by the company.

A family-owned company, Rescue Alert has its headquarters in South Jordan, Utah. The company has more than 30 years of experience in medical alarms and monitoring services and is dedicated to offering independence and peace of mind to seniors living alone and their family, compassionately and reliably.

Rescue Alert
Medical Alert System Review

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overview

Rescue Alert’s medical alert system offers assistance with just a press of a button. The Rescue Alert System consists of:
The Base Unit which calls Rescue Alert’s response center and connects you to an attendant immediately.
The waterproof Panic Button, which can be worn as a bracelet or necklace that you need to press in the event of an emergency.
Rescue Alert’s Response Center works round-the-clock and calls for help by contacting your family, neighbors, friends or/and emergency services in the case of any medical or non-medical emergency.

Rescue Alert
Medical Alerts

In 1981, Richard Bangerter and a few of his colleagues who developed an emergency communication system called SOSTEN for homes which worked using the existing phone lines. SOSTEN was a standalone “smart” system which did not need any monitoring. In response to the needs of the medical alert market, in 1986, Richard Bangerter started Mytrex Inc. (DBA Rescue Alert), with its headquarters in Murray, Utah and in 1990, the company launched Rescue Alert Automated Monitoring System and RA100.

The rapid growth of the company led to the moving of the company headquarters from Murray to Midvale in 1991 and again in 1998, the headquarters was moved to Draper, Utah. In 1999, the company released RA400, which included a transmitter and receiver. And, in 2011, Rescue Alert moved to its new facility in South Jordan, Utah that was sufficiently large to support future growth.

In 2011, Rescue Alert launched MXD medical alert system, the first system offering compatibility with traditional phone systems, VoIP, cell box and cable systems and in 2013, it launched the MXD3G, the 1st cellular medical alert system in the market, which enabled people without landlines to use the medical alert monitoring and protection. In 2014, Rescue Alert opened its call center in St. George, Utah. In 2105, the company launched myActive Fall Alert.

MXD — Landline Base Unit

Rescue Alert’s MXD Medical Alert System is their newest model in-home landline medical alert system. This is among the first medical alert systems to be completely compatible with your landline phone, VoIP and cable phone systems. The system is attractive and sleek and has been designed keeping your protection and comfort in mind. The MXD is the main feature of the medical alert system and offers improved accuracy, speed and durability in monitoring. The unit features a speaker and microphone that offers excellent sound quality and clear 2-way voice communication between you when you are at home and the Response Center. Both the MXD, as well as the Response Center makes the entire difference in the dependability of the service offered by Rescue Alert. The MXD Medical Alert System has been specifically designed for monitoring medical emergencies and the system is much more than just a speaker and microphone. The unit consists of a computer which performs self-diagnostics, the status of the phone line and also monitors the battery of the unit and the panic button’s battery. The MXD medical alert system tests itself automatically and reports the status to the Rescue Alert response Center. The system can also be configured easily to monitor your medication dispenser too. All these features, make the MXD an excellent medical alert system.

Pros

  • Excellent sound quality
  • Excellent flexibility – works with your landline, VoIP and cable phone devices
  • Automatically self-tests itself
  • The base unit has a long battery back-up

Cons

  • No fire and CO monitoring
  • The reset button is hard to reach
Rescue Alert - MXD Landline Base Unit​

Features

  • In-home emergency alert system
  • Works with your landline phone
  • Also compatible with VoIP and cable phone systems
  • Increased accuracy and speed
  • 2-way clear voice communication

MXD3G — Cellular Base Unit

Even if you don’t have a landline phone at home, there is no cause to worry because there is a Rescue Alert medical alert system available for you. The MXD3G is the industry’s 1st cellular-based medical alarm system that offers a 3G cellular network connection. The state-of-the-art equipment of the MXD3G medical alert system can be installed easily and quickly in any location where the AT&T 3G cellular network is available.

Rescue Alert guarantees high-quality and dependable products and services and the MXD3G unit features a high-quality speaker and microphone which provides top sound quality and crystal clear 2-way voice communication between the user and the Response Center. Now, you can get increased speed, accuracy and durability even without a landline with the MXD3G medical alert system.

Pros

  • Doesn’t need a landline to work
  • Long battery backup that helps in case of a power outage
  • Clear voice communication

Cons

  • Works only with an AT&T network and not with other cellular networks
  • Reset button is difficult to reach
Rescue Alert MXD3G Cellular Base Unit​

Features

  • In-home emergency alert system
  • Works with the AT&T cellular network connection
  • Increased accuracy and speed
  • 2-way clear voice communication
  • Voice prompts

Rescue Alert GPS

The Rescue Alert GPS is an on-the-go medical alert system, which consists of an emergency communicator that is small and lightweight, weighing just 10 oz. The communicator is easy to use and enables you to remain active and enjoy your freedom with complete confidence and peace of mind that you can get help at the push of a button.

Pros

  • Superior quality microphone and speaker
  • Allows you to speak directly via the pendant
  • On-the-go monitoring with GPS tracking
  • Updates the user’s location every 15 minutes

Cons

  • Needs to be charged once every 48 hours
  • Doesn’t have fall detection

Features

  • Works with the AT&T 3G cellular network connection
  • GPS technology
  • Microphone and speaker
  • More than 48 hours of battery life
  • Comes with a charging cradle
  • Monitored by certified EMD dispatchers
  • Can be worn as a belt clip or can be carried in your pocket or purse
  • Updates your GPS location once every 15 minutes

myActive Alert

myActive Alert offers you complete peace of mind and allows you to be independent by calling for assistance automatically if you are not able to activate the help button manually. With myActive Alert, you can complete confidence knowing that you can get help whenever you need it and you can depend on Rescue Alert to provide the best protection and service.

Pros

  • Automatically detects if you suffer a fall
  • Good range
  • 100% waterproof

Cons

  • No activity monitoring
  • Does not detect falls with precision

Features

  • Help Button
  • Coverage Range: 600 feet to 1,000 feet
  • Water-resistant
  • Compatible with MXD & MXD3G
  • Auto cancel
  • At an additional cost of $10 monthly

Wall Button

Rescue Alert’s Wall Button offers an added layer of protection at home. You can mount the wall button easily anywhere in your home and it is compatible with the Rescue Alert’s Emergency Response System. You can either place the wall button on any flat surface such as your bathroom counter or nightstand or have it mounted on the wall. You can have wall buttons in all the high-risk areas in your home and this is sure to give you complete peace of mind knowing that you can get help whenever you need it.

Pros

  • You can install the wall button anywhere in your home
  • Water resistant, so can be used in the bathroom
  • Compatible with the MXD and MXD3G systems

Cons

  • No real cons
Rescue Alert Wall Button

Features

  • Wall mountable
  • Coverage Range: 600 feet
  • Water resistant
  • Compatible with MXD & MXD3G
  • At an additional cost of $5 per month per button

Keysafe

Keysafe is the slimline lockbox offered by Rescue Alert. This allows you to store the spare key to your home safely so that our home can be accessed by your family members, friends, caregivers or emergency services in the event of any emergency. The lockbox’s combination is stored in the database of Rescue Alert very safely.

Keysafe can store up to 2 keys and it consists of a push-button lid and the StrongBox vault, which allows you to easily and conveniently store the spare keys of your home, office, rental, etc. You can change the combination to your lockbox however often you like and the push-button lid of the lockbox allows you to use it even when there is no light or in low-light conditions.

Pros

  • Allows you to store up to 2 keys safely
  • Push-button light allows you to see clearly in no light, as well as low-light conditions
  • The combination is stored in the company’s database which is of great help if you forget it

Cons

  • No real cons

Features

  • Combination protected lockbox
  • Patented Strongbox Vault
  • Cost: $39.99 (one-time charge) + shipping

RATINGS

Seniors Bulletin Rating

Seniors Bulletin - Rating Logo
3.9 Stars
3.9/5
4.4
4.4/5

A+

5.0
5/5

Costs

MXD – Landline Base Unit

Monthly
  • Cost: $32.95/ month
Quarterly
  • Cost: $29.95/ month
  • Total Quarterly Cost: $89.85
Annual
  • Cost: $27.95/ month
  • Total Annual Cost: $335.40
Purchase Equipment
  • Cost: $15.95/ month
  • New Equipment Cost: $199
One-Time Payment
  • Cost: $849
All the plans include an MXD Base Unit, a Personal Help Button (PHB), 24×7 monitoring service and a free gift of either a 2nd PHB or a lockbox.

MXD3G – Cellular Base Unit

Monthly
  • Cost: $42.95/ month
Quarterly
  • Cost: $39.95/ month
  • Total Quarterly Cost: $119.85
Annual
  • Cost: $37.95/ month
  • Total Annual Cost: $445.40
Purchase Equipment
  • Cost: $25.95/ month
  • New Equipment Cost: $299
All the plans include an MXD3G Base Unit, a Personal Help Button (PHB), 24×7 monitoring service and a free gift of either a 2nd PHB or a lockbox.

Rescue Alert GPS

Monthly
  • Cost: $44.95/ month
Quarterly
  • Cost: $39.95/ month
  • Total Quarterly Cost: $119.85
Annual
  • Cost: $37.95/ month
  • Total Annual Cost: $445.40
All packages include a carrying case with a belt clip, a necklace lanyard, USB charger, charging cradle, 24×7 monitoring and a lockbox, which is a free gift with the package. And, if you bundle the Rescue Alert GPS along with an MXD medical alert system, then the price of the MXD system is $15 per month.

Accessories

myActive Alert
  • Cost: $37.95/ month
  • Includes
    • Compatible with MXD & MXD3G
    • Includes automatic call for help if it detects a fall
  Wall Button
  • Cost: $5/ month each
  • Includes
    • Compatible with MXD & MXD3G
    • Easy mounting anywhere
  LockBox
  • Cost: $39.99/ month each
  • Includes
    • Spare key storage
    • Access for responders during an emergency

Summary

While Rescue Alert offers products with basic features and does not offer the bells and whistles offered by other medical alert companies, the features of Rescue Alert’s medical alert systems are reliable and excellent. The emergency respondents of Rescue Alert are efficient and EMD certified and can offer their services in around 150 languages. The best part is that Rescue Alert offers a 1-month risk-free trial of their system and if you are not satisfied with it, you can return it. The company offers various packages and you have monthly, quarterly and yearly payment options. The one thing that differentiates Rescue Alert from its competitors is that you can buy the equipment by making a 1-time payment and avail of lifetime service. Also, you can get a 2nd pendant with free monitoring or a lockbox, free of cost.

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